Report Issues

Overview

Types of Issues You Can Report

Reporting Process

What Happens After You Report

Bug Reports

What Constitutes a Bug

Functionality Not Working as Expected

Error Messages and Crashes

Data Inconsistencies

Performance Issues

Security Vulnerabilities

Bug Reporting Guidelines

Check if Bug Already Reported

Provide Clear Description

Include Reproduction Steps

Add Supporting Evidence

Specify Environment Details

Bug Report Template

Bug Summary

Steps to Reproduce

Expected Behavior

Actual Behavior

Environment Information

Screenshots/Videos

Additional Context

Bug Severity Levels

Critical (System Down)

Service Completely Unusable

Data Loss or Corruption

Security Breaches

Payment Processing Failures

High (Major Feature Broken)

Core Feature Not Working

Significant Performance Issues

Workaround Difficult

Many Users Affected

Medium (Feature Partially Working)

Minor Feature Issues

Workaround Available

Limited User Impact

Cosmetic Problems

Low (Minor Issues)

Small UI Problems

Enhancement Requests

Documentation Issues

Edge Case Scenarios

Bug Tracking Process

Initial Review and Triage

Priority Assignment

Development Team Assignment

Fix Implementation

Testing and Verification

Release and Closure

Feature Requests

Types of Feature Requests

New Functionality

Enhancements to Existing Features

Integration Requests

User Interface Improvements

Performance Optimizations

Feature Request Guidelines

Describe the Problem

Explain the Proposed Solution

Provide Use Cases

Consider Alternative Solutions

Estimate Impact and Value

Feature Request Template

Feature Title

Problem Statement

Proposed Solution

Use Cases and Examples

Expected Benefits

Alternative Approaches

Implementation Considerations

Feature Evaluation Process

Initial Review

Business Value Assessment

Technical Feasibility Analysis

Resource Requirement Estimation

Roadmap Prioritization

Development Planning

Feature Request Status

Submitted

Under Review

Accepted

In Development

Testing

Released

Rejected

Security Issues

Security Vulnerability Reporting

Responsible Disclosure Policy

Security Contact Information

Confidentiality Requirements

Response Timeline Expectations

Types of Security Issues

Authentication Vulnerabilities

Authorization Bypass

Data Exposure

Injection Attacks

Cross-Site Scripting (XSS)

Cross-Site Request Forgery (CSRF)

Security Reporting Process

Immediate Notification

Detailed Description

Proof of Concept (if safe)

Impact Assessment

Suggested Remediation

Security Response Process

Acknowledgment (24 hours)

Initial Assessment (48 hours)

Investigation and Fix

Testing and Validation

Deployment and Disclosure

Performance Issues

Performance Problem Types

Slow Page Load Times

API Response Delays

Database Query Issues

Memory Usage Problems

Network Connectivity Issues

Performance Reporting Information

Specific Scenarios

Timing Measurements

Network Conditions

Device Specifications

Browser Performance Tools

Performance Monitoring

System Metrics

User Experience Tracking

Performance Benchmarks

Optimization Opportunities

Data Issues

Data Quality Problems

Incorrect Calculations

Missing Information

Duplicate Records

Synchronization Issues

Import/Export Problems

Data Reporting Requirements

Specific Data Examples

Expected vs Actual Results

Data Sources

Timestamp Information

User Actions Leading to Issue

Data Investigation Process

Data Verification

Source Analysis

Logic Review

Correction Implementation

Validation Testing

User Experience Issues

UX Problem Types

Confusing Interface Elements

Difficult Navigation

Accessibility Issues

Mobile Responsiveness

Workflow Problems

UX Feedback Guidelines

Describe User Journey

Identify Pain Points

Suggest Improvements

Consider Different User Types

Provide Context

UX Research Integration

User Testing Feedback

Survey Results

Analytics Data

A/B Test Results

Usability Studies

Integration Issues

Third-Party Integration Problems

API Connection Issues

Data Sync Problems

Authentication Failures

Rate Limiting Issues

Version Compatibility

Integration Reporting

Service Provider Details

Error Messages

Configuration Information

Network Diagnostics

Timing Information

Mobile App Issues

Mobile-Specific Problems

App Crashes

Installation Issues

Update Problems

Platform-Specific Bugs

Performance Issues

Mobile Reporting Information

Device Model and OS Version

App Version

Network Type

Battery Level

Storage Space

Other Running Apps

Reporting Channels

Primary Reporting Methods

Bug Report Form

Email Submission

WhatsApp Reporting

In-App Feedback

Community Forums

Emergency Reporting

Security Hotline

Critical Bug Process

Escalation Procedures

Emergency Contacts

Tracking and Updates

Issue Tracking Systems

Status Updates

Resolution Notifications

Follow-up Communication

Follow-Up Process

Status Tracking

Ticket Numbers

Progress Updates

Timeline Estimates

Resolution Confirmation

Communication Preferences

Email Notifications

WhatsApp Updates

In-App Alerts

Community Announcements

Resolution Validation

Fix Verification

User Acceptance Testing

Feedback Collection

Issue Closure

Quality Assurance

QA Testing Process

Bug Reproduction

Fix Verification

Regression Testing

User Acceptance Testing

Quality Metrics

Bug Resolution Time

Customer Satisfaction

Reopen Rates

Quality Scores

Continuous Improvement

Process Refinement

Tool Enhancement

Training Updates

Metrics Analysis