Contact Support

Overview

Available Support Channels

Support Tiers and Access

When to Contact Support

Support Channels

Email Support

General Support

support@whatscash.ai

Response Time: 24-48 hours

Best for: General questions, feature requests, account issues

Billing Support

billing@whatscash.ai

Response Time: 12-24 hours

Best for: Payment issues, subscription questions, billing disputes

Security Support

security@whatscash.ai

Response Time: 2-4 hours

Best for: Account security, unauthorized access, data breaches

WhatsApp Support

Direct Customer Support

Phone Number: +92 305 9552222

Business Hours: 9 AM - 6 PM PKT

Response Time: 2-6 hours

Best for: Urgent issues, real-time help

WhatsApp Community

Community Updates

Feature Announcements

User Discussions

Peer Support

Live Chat Support (Pro Users)

Availability

Access Methods

Response Times

Escalation Process

Support Tiers

Free Plan Support

Available Channels

Response Time Expectations

Support Limitations

Self-Service Resources

Pro Plan Support

Priority Support Access

Faster Response Times

Live Chat Availability

Dedicated Support Team

Emergency Support

24/7 Availability

Critical Issue Types

Emergency Contact Methods

Escalation Procedures

Contact Guidelines

Before Contacting Support

Check Documentation

Review FAQ Section

Try Troubleshooting Steps

Gather Account Information

Information to Include

Account Details

Email Address

User ID

Subscription Status

Account Type

Issue Description

Problem Summary

Steps to Reproduce

Error Messages

Expected vs Actual Behavior

Technical Information

Device Information

Browser Details

Operating System

App Version

Supporting Materials

Screenshots

Screen Recordings

Error Logs

Transaction IDs

Writing Effective Support Requests

Clear Subject Lines

Detailed Descriptions

Step-by-Step Reproduction

Relevant Context

Response Expectations

Initial Response Times

Free Plan Users

Pro Plan Users

Emergency Issues

Holiday Schedules

Follow-up Communication

Status Updates

Resolution Timeline

Additional Information Requests

Case Closure Process

Support Languages

Primary Languages

Translation Services

Language Preferences

Regional Support

Business Hours

Standard Support Hours

Monday - Friday

Weekend Coverage

Time Zone Information

Holiday Schedule

Emergency Support

24/7 Availability

Critical Issue Types

Emergency Escalation

After-Hours Contact

International Support

Regional Coverage

Local Business Hours

Language Support

Cultural Considerations

Escalation Process

When to Escalate

Unresolved Issues

Service Level Breaches

Complex Technical Problems

Billing Disputes

Escalation Levels

Level 1: Front-line Support

Level 2: Technical Specialists

Level 3: Senior Engineers

Management Review

Escalation Timeline

Automatic Escalation Triggers

Manual Escalation Requests

Response Time Commitments

Resolution Expectations

Support Quality

Service Level Agreements

Response Time Commitments

Resolution Time Goals

Quality Standards

Performance Metrics

Feedback and Improvement

Support Satisfaction Surveys

Feedback Collection

Continuous Improvement

Quality Monitoring

Support Team Expertise

Technical Knowledge

Product Expertise

Training and Certification

Specialization Areas

Self-Service Options

Help Documentation

User Guides

Feature Documentation

Best Practices

Video Tutorials

Community Resources

User Forums

Community Guidelines

Peer Support

Knowledge Sharing

Automated Support

Chatbot Assistance

Automated Responses

Smart Suggestions

Self-Help Tools