Support & Help Center
Welcome to the WhatsCash AI Support Center. We’re here to help you get the most out of your financial management experience. Find answers, get support, and learn how to resolve common issues.
Quick Support Access
🚨 Need Immediate Help?
- WhatsApp Support: +92 305 9552222 - Direct customer support
- Email Support: support@whatscash.ai - General inquiries
- Billing Issues: billing@whatscash.ai - Payment and subscription help
- Security Concerns: security@whatscash.ai - Account security issues
Support Channels
📞 Direct Support
- Contact Support - All contact methods and response times
- WhatsApp Support - Chat with our support team
- Priority Support - Available for Pro subscribers
🔍 Self-Help Resources
- FAQ - Frequently asked questions and answers
- Troubleshooting Guide - Solve common issues yourself
- Getting Help - How to get the best support experience
🐛 Report Problems
- Report Issues - Bug reports and feature requests
- System Status - Current service status and outages
Support by Topic
🏦 Account & Setup
- Account creation and verification
- Login and password issues
- Profile and settings management
- Multi-currency setup
💰 Transactions & Finance
- Transaction recording and editing
- Category management
- Bank account linking
- Balance reconciliation
📱 WhatsApp Integration
- Connecting your WhatsApp
- Using bot commands
- Troubleshooting chat issues
- Privacy and security
💳 Billing & Subscriptions
- Plan upgrades and downgrades
- Payment method issues
- Billing questions
- Subscription management
🔧 Technical Issues
- App performance problems
- Browser compatibility
- Mobile app issues
- Data sync problems
Response Times
Free Plan Users
- Email Support: 24-48 hours
- General Inquiries: 1-2 business days
- Community Support: Best effort
Pro Plan Users
- Priority Email: 4-12 hours
- WhatsApp Support: 2-6 hours (business hours)
- Live Chat: Available during business hours
- Escalated Issues: Same day response
Emergency Issues
- Security Issues: 2-4 hours
- Service Outages: 1-2 hours
- Payment Problems: 4-8 hours
Getting the Best Support
Before Contacting Support
- Check our FAQ - Many common questions are answered here
- Try troubleshooting steps - Quick fixes for common issues
- Check system status - Verify if there are any known issues
- Gather information - Account details, error messages, screenshots
What to Include in Your Request
- Account email address
- Detailed description of the issue
- Steps you’ve already tried
- Screenshots or error messages
- Device and browser information
Support Languages
- English - Primary support language
- Urdu - Available for Pakistani customers
- Hindi - Limited availability
Community & Resources
Self-Learning Resources
- Video Tutorials - Step-by-step guides
- Feature Walkthroughs - Detailed feature explanations
- Best Practices - Tips for optimal usage
- Release Notes - Latest updates and features
Community Support
- WhatsApp Community - User discussions and updates
- Feature Requests - Suggest new features
- Beta Testing - Early access to new features
Business Hours
Standard Support
- Monday - Friday: 9:00 AM - 6:00 PM (PKT)
- Saturday: 10:00 AM - 4:00 PM (PKT)
- Sunday: Limited support
Emergency Support
- Security Issues: 24/7
- Critical Bugs: 24/7
- Payment Issues: Extended hours
Holiday Schedule
- Support may be limited during Pakistani national holidays
- Emergency support remains available
- Response times may be extended during holiday periods
Quick Links
Most Common Issues
- Can’t log in to my account
- Payment was declined
- WhatsApp bot not responding
- Transactions not syncing
- How to upgrade to Pro
Popular Help Topics
- Setting up your first account
- Connecting WhatsApp
- Understanding subscription plans
- Managing multiple currencies
- Exporting financial data
Still need help? Don’t hesitate to contact our support team - we’re here to ensure you have the best possible experience with WhatsCash AI.
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