Troubleshooting & Support

Common Issues

Subscription Activation Problems

Subscription Not Activating

Payment Processed But No Access

Feature Access Delays

Account Status Errors

Payment & Billing Issues

Payment Declined

Billing Errors

Invoice Discrepancies

Refund Problems

Plan Change Issues

Plan Change Not Processing

Proration Calculation Errors

Feature Access After Changes

Billing Cycle Confusion

Payment Troubleshooting

Payment Declined Issues

Common Decline Reasons

Insufficient Funds

Card Expired

International Restrictions

Security Holds

Resolving Payment Issues

Contacting Your Bank

Updating Payment Information

Trying Alternative Payment Methods

Clearing Browser Cache

Billing Discrepancies

Invoice Amount Questions

Proration Confusion

Duplicate Charges

Missing Payments

Resolution Steps

Reviewing Billing History

Checking Payment Methods

Contacting Support

Requesting Credit Reviews

Technical Issues

Account Access Problems

Login Issues After Upgrade

Password Reset Problems

Two-Factor Authentication Issues

Account Lockouts

Feature Access Issues

Pro Features Not Available

Limited Functionality

Integration Problems

Data Sync Issues

Platform-Specific Issues

Browser Compatibility

Mobile App Issues

Desktop Application Problems

API Access Issues

Support Channels

Email Support

General Support

support@whatscash.ai

Response Time: 24-48 hours

Available 24/7

Comprehensive Issue Resolution

Billing Support

billing@whatscash.ai

Response Time: 12-24 hours

Billing-Specific Issues

Payment Problem Resolution

Security Support

security@whatscash.ai

Response Time: 2-4 hours

Security Incident Reporting

Account Compromise Issues

Priority Support (Pro Users)

Faster Response Times

Dedicated Support Team

Live Chat Access (Business Hours)

Phone Support Options

Self-Help Resources

Help Documentation

Video Tutorials

FAQ Section

Community Forums

Getting Help

Before Contacting Support

Check Status Page

Review Documentation

Try Basic Troubleshooting

Gather Account Information

Preparing Your Support Request

Account Information

Email Address

Subscription ID

Payment Information

Issue Description

Technical Details

Browser Information

Device Details

Error Messages

Screenshots

Response Expectations

Response Time Guidelines

Support Process

Follow-up Communications

Resolution Timeline

Escalation Process

When to Escalate

Unresolved Issues

Urgent Problems

Service Disruptions

Billing Emergencies

Escalation Channels

Support Manager Contact

Emergency Support Line

Executive Support

Regulatory Complaints

Escalation Timeline

Level 1 Support (Initial)

Level 2 Support (Technical)

Level 3 Support (Specialist)

Management Review

Emergency Support

Account Compromise

Immediate Steps

Security Measures

Account Recovery

Prevention Steps

Service Outages

Status Monitoring

Communication Channels

Workaround Options

Recovery Updates

Billing Emergencies

Unauthorized Charges

Payment Failures

Account Suspension

Immediate Resolution

Self-Troubleshooting

Basic Troubleshooting Steps

Clear Browser Cache

Check Internet Connection

Try Different Browser

Restart Application

Account-Specific Checks

Verify Login Credentials

Check Subscription Status

Review Payment Methods

Confirm Email Settings

Payment Troubleshooting

Verify Card Details

Check Account Balance

Contact Bank/Card Issuer

Try Alternative Payment

Frequently Asked Questions

Subscription Questions

How do I upgrade my plan?

When will my subscription renew?

Can I change my billing cycle?

How do I cancel my subscription?

Billing Questions

Why was my payment declined?

How do I update my payment method?

When will I be charged?

How do I download my invoice?

Feature Questions

What features are included in Pro?

How do I access premium features?

Why aren’t my features working?

How do I export my data?

Prevention Tips

Account Security

Strong Password Practices

Two-Factor Authentication

Regular Account Reviews

Secure Payment Methods

Billing Best Practices

Keep Payment Methods Updated

Monitor Billing Notifications

Review Invoices Regularly

Set Up Account Alerts

Usage Best Practices

Regular Data Backups

Feature Familiarization

System Requirements Check

Update Applications Regularly

Resources & Tools

Helpful Tools

System Status Page

Browser Compatibility Checker

Payment Method Validator

Account Health Dashboard

Educational Resources

Getting Started Guides

Feature Tutorials

Best Practice Articles

Video Demonstrations

Community Resources

User Forums

Community Guidelines

Peer Support

Feature Requests